As a student, you have the opportunity to report faults with university fixtures and fittings. This could involve, for example, broken lighting, a stiff door, poor air quality or loud noise from the ventilation system. You make a fault report by sending an email to info@sh.se. In the email, you should describe the problem, which room or location at the university it affects and, if necessary, attach a picture that clarifies the fault.

If you injure yourself during or on the way to your studies, you must submit an injury report. The same applies if you are injured during your placement period or placement-based learning (VFU). Occasions that could have caused injury or an accident, but where no one was hurt, must also be reported. Such an event is called a near miss and can, for example, be tripping over a high threshold or slipping on a patch of ice. If the higher education institution receives such reports, they have the opportunity to address what caused the near miss and can help prevent future accidents.

To report damage or an incident, please send an email to arbetsskada@sh.se. After that, you will receive login details for the claims reporting system Stella. As a student, you are also insured through Kammarkollegiet. To be eligible for reimbursement for any costs, you need to submit a separate claim there. You can find more information on how to proceed on Kammarkollegiet's website. If you need help with your insurance claim, you can contact the SöderS student and doctoral student ombudsman here.

The higher education institution is obligated to investigate if it becomes aware of experiences of harassment, sexual harassment or other victimisation. As a student, it is sufficient for you to tell an employee at the institution who must then draw up a report. You can also submit a formal report by emailing the Vice-Chancellor.

You can find more information about discrimination and the obligations of higher education institutions in SöderS guide on discrimination. SöderS’s student and PhD student ombudsman can provide you with support and advice if you have been subjected to harassment, sexual harassment or other abusive treatment, and can support you during any investigation into discrimination. You can get in touch with the student ombud via the contact form here.

If you have experienced problems related to your studies, you can raise this as a complaint. Primarily, you should contact the person whom the problem concerns, for example the teacher in question if you experienced issues during a partial course. The higher education institution calls this procedure the ”complaint ladder” and it means that, as a rule, you should contact staff in the following order:

• current teacher
• module coordinator
• course coordinator
• programme coordinator, subject coordinator or director of studies, where such a function exists
• head of department
• head of department or academic leader
• headteacher

After each completed course or module, you will be given the opportunity to provide your feedback on the course by completing a course evaluation. This gives you as a student the chance to raise constructive feedback on what can be improved in the course's structure and content.

The local student health and safety representativesombuden represent students in matters relating to the working environment at a department and can raise issues and propose measures to the departmental management. This could, for example, involve you and your fellow students experiencing problems with a heavy or uneven workload, a poor atmosphere in teaching contexts, or recurring issues with delays in the reporting of grading decisions. In the event of significant work environment issues, the Student Ombudsmanombuden may also require the university to take action. Below you will find the contact details for your local Student Ombudsman.